Privacy Policy.

We care about your privacy. This policy explains what information we collect, how we use it and your rights.

1. Information We Collect

When you interact with us online or in person, we may collect:

Personal Information

  1. Name, email, phone number

  2. Address (for online purchases)

  3. Payment information (processed securely via Stripe/PayPal)

  4. Dietary or event-specific info (for workshops, classes, or bookings)

Online Activity

  1. Website usage data (cookies, analytics)

  2. Newsletter sign-ups and marketing preferences

  3. Physical Space

  4. CCTV footage (only for security purposes)

  5. Event photos or videos (with consent)

  6. Children’s Data

If you register children for workshops or playdates, we only collect necessary information with parental consent.

2. How We Use Your Data

We use your information to:

  1. Process orders and payments

  2. Manage event/workshop bookings

  3. Send newsletters and marketing (with consent)

  4. Improve our website and services

  5. Ensure safety and security in our coffee shop/wellness space

3. Legal Basis for Processing

We process your data based on:

  1. Consent: For newsletters or event photos/videos

  2. Contract: To fulfill orders, bookings, or services

  3. Legitimate Interest: For security, website analytics, and improving services

4. Sharing Your Data

We may share your data with trusted third parties:

  1. Payment processors such as (Stripe, PayPal)

  2. Email marketing providers (e.g. Mailchimp)

  3. Website analytics services (Google Analytics, Hotjar)

  4. Law enforcement or regulatory authorities if required by law

  5. We do not sell your data to any third party.

  6. 5. Data Retention

We only keep your information for as long as necessary:

  1. Order and payment info: 7 years (for tax/legal purposes)

  2. Newsletter or marketing: until you unsubscribe

  3. Event bookings: 1 year unless otherwise needed

  4. CCTV: max 30 days unless required for incidents

6. Cookies and Tracking

We use cookies to improve your experience:

  1. Necessary cookies for website functionality

  2. Analytics cookies to understand visitor behavior

  3. Marketing cookies for ads/newsletters (with consent)

  4. You can manage or disable cookies in your browser settings.

7. Your Rights

You have the right to:

  1. Access your personal data

  2. Correct inaccurate information

  3. Request deletion of your data

  4. Withdraw consent for marketing communications

  5. Object to data processing or request restrictions

  6. Contact us to exercise your rights

To exercise your rights, email coffeeworkcalm@gmail.com

8. Security

We protect your data with industry-standard measures, including encryption for online payments, secure storage, and limited staff access.

9. Changes to This Policy

We may update this policy occasionally. Any changes will be posted on this and communicated via your chosen contact method.

10. Contact Us

If you have questions about your data or this policy, contact:

Coffee Work Calm

Email: coffeeworkcalm@gmail.com

Phone: +447944385504